AT ONE · Legal
Terms & Conditions
Effective date: May 2026 · Last updated: May 2026
Contents
Introduction
These Terms & Conditions govern use of the AT ONE website, enquiry forms, Safari Concierge system, client portal, and related digital services. By using this website, submitting an enquiry, or communicating with AT ONE through the website, email, WhatsApp, or portal, users agree to these terms.
About AT ONE
AT ONE is a safari and travel company based in Arusha, Tanzania, offering private safaris, East African travel experiences, Kilimanjaro trekking, Zanzibar extensions, and tailored journey planning.
Website Use
Users agree to use the website lawfully and respectfully. Users must not:
- Submit false or misleading information
- Attempt to interfere with website security
- Copy website content without permission
- Misuse enquiry or concierge systems
- Upload harmful or illegal material
Travel Enquiries
Submitting an enquiry does not create a confirmed booking. A booking becomes confirmed only when:
- Itinerary details are agreed
- Written confirmation is issued by AT ONE
- Required payment or deposit is received
- Applicable booking terms are accepted
Tailored Pricing
AT ONE provides tailor-made safari journeys. Prices are not displayed publicly because each journey depends on:
- Travel dates
- Destination combination
- Number of guests
- Accommodation level
- Transport method
- Guiding requirements
- Activities and extensions
Users may request pricing through Plan My Safari, Safari Concierge, WhatsApp, or email enquiry.
Itinerary Information
Website itineraries, destination pages, and sample journeys are provided for inspiration and planning guidance. Final itineraries may vary due to:
- Availability
- Weather
- Park conditions
- Seasonal wildlife movement
- Flight schedules
- Lodge availability
- Safety considerations
- Government or park regulations
Travel Responsibilities
Travellers are responsible for:
- Valid passports
- Visas
- Travel insurance
- Health requirements
- Vaccinations where applicable
- Personal travel documents
- Compliance with destination laws
AT ONE may assist with guidance but does not replace official immigration, health, or government advice.
Payments
Payment terms, deposit requirements, balance deadlines, and accepted payment methods will be provided during the booking confirmation process.
Cancellations & Changes
Cancellation and change terms may vary depending on:
- Lodges
- Camps
- Airlines
- Activity providers
- Park fees
- Third-party suppliers
- Season of travel
Final cancellation terms must be confirmed in the official quotation or booking agreement.
Third-Party Suppliers
AT ONE may arrange services provided by trusted third parties, including:
- Accommodation providers
- Guides
- Transport providers
- Airlines
- Activity operators
- Park authorities
AT ONE works to select reliable partners but is not responsible for circumstances outside its reasonable control.
Safety & Force Majeure
Travel in wilderness areas may involve natural risks. AT ONE may adjust routes, timing, or activities for safety, weather, operational, or conservation reasons. AT ONE is not liable for delays or changes caused by events beyond reasonable control, including:
- Severe weather
- Road conditions
- Flight changes
- Illness
- Government action
- Park closures
- Security issues
- Natural events
Website Content
All website text, images, design elements, logo, brand presentation, and digital materials belong to AT ONE or are used with permission. Users may not reproduce, copy, distribute, or commercially use website content without written consent.
Client Portal
Where access is provided, users are responsible for keeping login details confidential. Portal access may include:
- Messages
- Itinerary updates
- Documents
- Payment information
- Project or travel updates
AT ONE may suspend portal access if misuse is detected.
Communications
By submitting an enquiry, users consent to be contacted through email, phone, WhatsApp, or client portal messages. Users may request to stop non-essential communication at any time.
Limitation of Liability
To the extent permitted by applicable law, AT ONE is not liable for indirect loss, lost opportunity, website interruption, or third-party service failures.
Governing Law
These terms are intended to be governed by the laws applicable in Tanzania, subject to final legal review.
Changes to Terms
AT ONE may update these Terms & Conditions from time to time. The latest version will always be available on this website.
Contact
For any questions regarding these terms, please contact us.
Contact AT ONE