AT ONE · Legal
Privacy Policy
Effective date: May 2026 · Last updated: May 2026
Contents
Introduction
AT ONE respects the privacy of every visitor, traveller, client, agent, and partner who interacts with our website, enquiry forms, concierge systems, WhatsApp communication, and related digital services. This Privacy Policy explains how AT ONE collects, uses, stores, and protects personal information when users visit our website, submit enquiries, request safari itineraries, communicate with our team, or use our client portal.
Who We Are
AT ONE is a safari and travel company based in Arusha, Tanzania, offering private safari journeys, East African destination experiences, Kilimanjaro trekking, Zanzibar extensions, and tailored travel consultation services.
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Information We Collect
We may collect the following types of information:
Personal identification information
- Full name
- Email address
- Phone or WhatsApp number
- Country of residence
- Preferred contact method
Travel enquiry information
- Preferred destinations
- Travel dates
- Number of guests
- Safari style
- Budget range
- Accommodation preferences
- Special interests
- Itinerary requests
Communication information
- Messages submitted through forms
- Safari Concierge conversations
- WhatsApp escalation details
- Email correspondence
- Client portal messages
Technical information
- Device type
- Browser type
- IP address
- Website usage data
- Cookies and analytics information where consent is provided
How We Use Information
AT ONE uses collected information to:
- Respond to safari enquiries
- Prepare tailored itineraries
- Communicate through email, phone, WhatsApp, or portal messages
- Manage travel requests
- Improve website functionality
- Improve guest experience
- Support client service and concierge follow-up
- Meet legal, administrative, or operational requirements
Legal Basis for Processing
Where applicable, we process personal data based on:
- User consent
- Pre-contractual travel enquiry steps
- Performance of travel-related services
- Legitimate business interests
- Legal or regulatory requirements
Sharing Information
AT ONE may share necessary information with trusted service providers only when required to prepare or deliver travel services. This may include:
- Lodges and camps
- Guides
- Transport providers
- Airlines or flight service providers
- Park or activity operators
- Payment processors
- Technology providers
- Professional advisors
- Regulatory authorities where legally required
We do not sell personal information.
International Travel Services
Because AT ONE arranges journeys across East Africa, some travel information may need to be shared with service providers in Tanzania, Kenya, Uganda, Rwanda, or other countries relevant to the traveller's itinerary.
Data Security
We take reasonable measures to protect personal information from unauthorised access, misuse, alteration, loss, or disclosure.
Data Retention
We keep personal information only as long as necessary for:
- Enquiry follow-up
- Travel planning
- Client service
- Business records
- Legal or accounting requirements
Your Rights
Depending on applicable law, you may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of information
- Restriction of processing
- Withdrawal of consent
- Objection to certain processing
To make a request, contact: inquiries@atone.travel
Cookies
Our website may use cookies and similar technologies. More details are provided in our Cookie Policy.
View Cookie Policy →Children
Our services are intended for adults planning travel. We do not knowingly collect personal information from children without appropriate consent.
Changes to This Policy
AT ONE may update this Privacy Policy from time to time. The latest version will always be available on this website.
Contact
For privacy questions, please contact us.
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